Help Guide

Learn about NFTs, how to setup an account, and explore FAQs

Stay safe!

  • The Coachella Collectibles NFT mint and auction are ONLY available on the official marketplace & FTX.US.
  • NEVER share your FTX account information, seed phrase, or private key with anybody.
  • Coachella and FTX will NEVER reach out to you directly to offer support, ask for your FTX account information, ask you to connect your wallet, or ask you to send funds to any wallets.
  • We will post official NFT information ONLY on our website, official social media accounts, or official Discord server.
  • We will NEVER do a surprise drop or a limited sale. You will know in advance when it happens, and it will exclusively come from an official account.
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Jump to

Coachella Collectibles FAQs
FTX Account Setup
NFT Basics
Coachella Keys Information
Contact Support

Wondering what is included in a Coachella Collectible NFT? Looking for more shipping information? Wondering how to redeem your NFT? Look no further.

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What do I receive after purchasing a Coachella Keys NFT?

Ownership of a Coachella Keys Collection NFT grants you lifetime access to Coachella for your choice of one (1) weekend per year. Ownership also grants you access to the experiences associated with that Key for 2022. Each key can be bought, sold, or traded. Access to lifetime Coachella passes lasts year after year, forever, until you decide to sell your NFT. Once it is sold, the new owner of the NFT is granted this lifetime access. To ensure we are able to fulfill your lifetime Coachella festival passes and experiences, Key owners will need to verify their ownership on the redemption page each year by April 1st. Keys will be locked for redemption from April 1st to April 30th. There is only one owner of this NFT in the world at any given time.

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What do I receive after minting (buying) a Sights & Sounds NFT?

When you mint a Sights & Sounds Collection NFT, a random selection of 1 of 10 possible digital collectibles is deposited into your FTX US wallet. These digital collectibles consist of one of our favorite festival photographs and a unique soundscape from the Polo Fields during the festival. Each NFT is redeemable once for a physical art print of the poster. To redeem, visit nft.coachella.com/redeem and submit your shipping information. You will then be sent the physical art print in the mail. If you decide to sell your NFT, you get to keep the physical art print, but the unique digital collectable will be sent to the new owner. Each NFT can only be redeemed once.

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What do I receive after minting (buying) a Desert Reflections NFT?

When you mint a Desert Reflections NFT, a random selection of 1 of 10 possible digital renditions of a Coachella poster is deposited into your FTX US wallet. These posters were created by the artist Emek for festivals spanning from 2007 to 2019. Each NFT is redeemable once for a physical copy of Coachella | The Photographs: 1999-2019. To redeem, visit nft.coachella.com/redeem and submit your shipping information. You will then be sent the photo book in the mail. If you decide to sell your NFT, you get to keep the physical photo book, but the unique digital poster will be sent to the new owner. Each NFT can only be redeemed once.

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What does it mean to mint a Coachella Collectible?

When you mint an NFT, you begin its existence on the blockchain and become its first owner. Similar to how coins are minted and added into circulation, minting an NFT certifies the token as unique and adds it to the blockchain for the first time.

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How do I redeem my Coachella Keys NFT?

All Coachella Key owners must redeem their NFT at nft.coachella.com/redeem by April 1st of each year. After clicking the Redeem button, you will need to select your Coachella Keys NFT in your FTX US wallet and enter the information requested. The Coachella Key NFT must be in your FTX US wallet at the time of redemption. You will be contacted shortly after for next steps.

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How do I redeem my Sights & Sounds or Desert Reflections NFT?

Each Sights & Sounds NFT or Desert Reflections NFT can be redeemed once for a physical item at nft.coachella.com/redeem. After clicking the Redeem button, you will need to select which NFT in your FTX US wallet you would like to redeem and enter the information requested. The first round of photo books and posters will be shipped four weeks after the closing of the sale. You will receive a confirmation email once it has shipped.

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Does the Coachella Collectible NFT have to be in my FTX US wallet in order to redeem?

Yes. The Coachella Key NFT must be in your FTX US wallet at the time of redemption.

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How can I check if a Coachella Collectible NFT has already been redeemed?

For NFTs located on the Coachella NFT Marketplace or on FTX US, you can check if it has been redeemed in the NFT’s attributes section. For NFTs available on other marketplaces, view the NFT’s attributes on the Solana Explorer page for the most up-to-date information.

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Why do I need to redeem my key?

Redeeming your key allows us to properly deliver your physical art print, photo book, or lifetime Coachella passes on time each year and ensure your festival experiences are fulfilled. It helps us prove that you are the sole owner of the key and are entitled to its benefits.

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When will I receive my art print?

The first round of physical art prints will be shipped four weeks after the closing of the sale. You will receive a confirmation email once it has shipped. The digital collectable will be deposited into your FTX wallet immediately.

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What is the size of the art print?

The art print is printed to fit a 20x24in frame.

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When will I receive my photo book?

The first round of photo books will be shipped four weeks after the closing of the sale. You will receive a confirmation email once it has shipped. The digital poster will be deposited into your FTX wallet immediately.

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Who do I reach out to for a lost or damaged order or other shipping related questions?

Please reach out to coachella@ftx.us.

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I already bought my photo book in 2020 and never received it.

If you purchased your photo book during the 2020 sale, your photo book will be shipped to the address you entered upon purchase and you will receive a full refund at the original point of purchase. More information will be sent to your email.

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I need to change my photo book shipping address.

If you need to change your account shipping address, email coachella@ftx.us.

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I need to change my art print shipping address.

If you need to change your art print shipping address, please email coachella@ftx.us.

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Are Coachella Collectibles available worldwide?

International users are able to sign up for FTX US. Due to local regulations, Coachella Collectibles are unavailable for residents of New York, Ontario, or Japan at this time. Read more about location restrictions here.

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Ok, I still have questions. Who do I contact?

Please reach out to coachella@ftx.us.

FTX Account Setup

FTX is the official crypto partner of Coachella and is helping to produce innovative experiences made possible by blockchain technology.

Video Tutorials:

Setting Up Your FTX Account

FAQ

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What is FTX.US?

FTX.US is the official NFT partner of Coachella. Coachella Collectibles will be available on the FTX US NFT Marketplace after the drop.

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How do I sign up for an FTX.us account?

Visit FTX.US/register on the web to create an account. Complete identity verification (KYC2) and deposit funds into your account via credit card, ACH bank transfer, wire transfer, or by transferring crypto. Step-by-step instructions can be found here.

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What should I do to prepare for the drop?

After signing up for an account on FTX.US, be sure to verify your identity and deposit the necessary funds into your wallet. You will need enough funds in order to mint your Coachella Collectible NFT at the time of the drop. Crypto and stable coin deposits, as well as wire transfers of fiat are instantly available. Once it is time for the drop, visit the FTX collection minting page and click “Mint” to get your NFT.

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Why do I need to verify my identity?

FTX.US may verify your identity to comply with U.S. Know Your Customer (KYC) regulations and Anti-Money Laundering (AML) laws. FTX.US has different account levels with different requirements. If you would like to increase your limit or have access to additional funding methods, you will need to verify your account.

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What are the different identity verification levels?

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Can I connect my wallet to mint these NFTs?

No. You have to create an FTX US account and fund it with the appropriate value in USD to get a chance to purchase an NFT.

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How long does it take to verify?

For Level 1 KYC Verification, you can be verified instantly by confirming your phone number via two factor authentication or an authentication app and filling out basic information. To advance to Level 2 Identity Verification, you will need to submit a photo ID and a confirmation photo. If all documents are submitted correctly, you will be verified in just a few minutes. If we run into issues authenticating your documents, FTX US will reach out to you via email to complete the verification.

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What currency can I use to fund my account and purchase a Coachella Collectible?

Coachella collectibles are purchasable in USD. However, you can fund your FTX.US account with your bank account, a debit or credit card, a wire, or a variety of cryptocurrencies. Crypto and stable coin deposits, as well as wire transfers of fiat are instantly available. Visit here for more information. Note that USD on the FTX US platform includes fiat USD as well as the following stablecoins: (USDC, TUSD, USDP, BUSD, HUSD). These NFTs will not be purchasable with USDT (Tether), so please convert your balance to any of our basketed USD assets before attempting to purchase.

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How do I view my digital NFT?

You may view your NFT by visiting your digital wallet at ftx.us/wallet.

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How do I sell my NFT?

You can list your NFTs for sale on an online marketplace like FTX, OpenSea, Solanart and more.

NFT Basics

NFT stands for non-fungible token. It is a unique token that you can buy, sell, or hold. These tokens can represent just about anything, and they use blockchain technology to prove ownership. Ownership of a Coachella Collectible NFT represents unique access to physical and virtual Coachella experiences as well as physical and digital items.

NFT FAQs

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What is an NFT?

NFT stands for non-fungible token. It is a one-of-a-kind digital token that you can buy, sell, or hold. These tokens can represent almost anything. Sometimes they are associated with a digital image, GIF, or song. Sometimes, they can be redeemed for a physical object. Sometimes the owner is entitled to an experience, like a movie or a phone call. Sometimes they are associated with nothing at all. Coachella Collectible NFTs represent access to real-world experiences, physical objects, digital art, and more.

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What are NFTs used for?

NFTs can take a number of forms. The most common use case today is the sale and exchange of digital art. Ownership of an NFT can grant you access to real world experiences and physical items. Some people even buy NFTs purely for their emotional value, like a piece of art. We are still discovering the unique ways NFTs can be used.

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What is a Blockchain?

A blockchain is a ledger of transactions distributed amongst many computers. It is public and immutable, meaning that the transactions that occur on it are irreversible and can be referenced in the future. The blockchain enables for the exchange of these NFTs in a decentralized, peer-to-peer format.

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Where can I buy NFTs?

NFTs are available for sale on a variety of online marketplaces, such as FTX.US, OpenSea, Solanart, and more.

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What does it mean to mint an NFT?

Similar to how coins are minted and added into circulation, minting an NFT certifies the token as unique and adds it to the blockchain. By minting an NFT, you begin its existence on the blockchain and become its first owner.

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Are NFTs bad for the environment?

Coachella Collectibles are minted on Solana, a high-performance, energy-efficient blockchain. A transaction on Solana takes less energy than two Google searches, and 24 times less energy than charging your phone.

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What is a crypto wallet?

A crypto wallet is a secure place where your private key is stored. Think of it as your privately owned address on the internet. When you create an account with FTX.US, a digital wallet is created for you. NFTs are stored on the decentralized blockchain, and your private key acts as your address from which to send and receive NFTs and cryptocurrencies like Bitcoin and Ether.

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What can I do with my digital NFT?

Anything you’d like! You can download the file, show it off online, text it to your friends, email it to your grandma, or stare at it in your wallet. In the future, you will be able to show off your NFTs across virtual spaces.

Coachella Keys Information

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Redemption Information

To ensure we are able to fulfill your lifetime Coachella festival passes and experiences, Key owners will need to verify their ownership on the redemption page each year by April 1st. Keys will be locked for redemption from April 1st to April 30th. The key may be bought and sold from April 30 through April 1 of the following year. The Coachella Key NFT must be in your FTX wallet at the time of redemption. Only the person who’s contact information is entered into the redemption portal for each year will be able to claim the passes. The NFT will be needed to verify at time of pick up.

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What are Coachella Guest Passes? What do they get you?

Guest passes entitle you to dedicated viewing areas at the Coachella, Outdoor, Sahara, Mojave, & Gobi stages, backstage compound access, guest golf cart transportation, and all VIP areas within the Festival grounds.

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When does the auction begin and end?

The Coachella Key auction begins Friday, February 4th at 10am PST. The auction ends Friday, February 11th at 5pm PST.

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Infinity Key

Your key to the magic of Coachella... forever. Featuring Lifetime Coachella Guest passes, front and center views at the Coachella Stage, all inclusive culinary experiences, private transportation, and free access to future virtual events and adventures.

 
You’ll get the following “IRL Benefits”:

  • Lifetime Coachella Guest Festival Passes for two (2) people. Your choice of one (1) weekend per year. Guest passes entitle you to dedicated viewing areas at the Coachella, Outdoor, Sahara, Mojave, & Gobi stages, backstage compound access, guest golf cart transportation, and all VIP areas within the Festival grounds.
  • Ability for two (2) people to view one (1) performance at the Coachella stage from the Front of House, a viewing area front and center with the best sound & views around.
  • A meal in the Rose Garden for you and one (1) other guest cooked by a professional chef on the day of your choosing during your festival weekend.
  • $500 in food & beverage vouchers each year.
  • Private transportation service for up to four (4) people from Thursday - Monday of your festival weekend.
  • Two free merchandise items per year.
  • Invites to private events for key holders before and during the festival.
  • Ability to purchase up to two (2) additional Guest Festival Passes for one weekend each year.
  • This key grants free access to any virtual events Coachella produces.

This Key introduces a new category of NFTs that unlock lifetime benefits IRL and online. In order to redeem festival benefits each year, Coachella Key owners must verify their ownership here by April 1st. Keys will be locked for redemption from April 1st to April 30th. This NFT will also be required for festival entry and access.

 
See terms at: coachella.com/key-terms.

Redemption Status: N/A

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Key to the Safari

Your key to the ultimate Coachella accommodations experience... forever. Claim the keys to your luxury, air-conditioned tent tucked inside our secluded festival oasis along with VIP perks and free access to future virtual events and adventures.

 
You’ll get the following “IRL Benefits”:

  • Lifetime Coachella Guest Festival Passes for two (2) people. Your choice of one (1) weekend per year. Guest passes entitle you to dedicated viewing areas at the Coachella, Outdoor, Sahara, Mojave, & Gobi stages, backstage compound access, guest golf cart transportation, and all VIP areas within the Festival grounds.
  • Lifetime Safari Camping accommodations for one festival weekend each year. Complete with a furnished & air-conditioned tent, golf cart transportation between stages, private restrooms and showers, concierge service and more.
  • Two free merchandise items per year.
  • Invites to private events for key holders before and during the festival.
  • Ability to purchase up to two (2) additional Guest Festival Passes for one weekend each year.
  • This key grants free access to any virtual events Coachella produces.

This Key introduces a new category of NFTs that unlock lifetime benefits IRL and online. In order to redeem festival benefits each year, Coachella Key owners must verify their ownership here by April 1st. Keys will be locked for redemption from April 1st to April 30th. This NFT will also be required for festival entry and access.

 
See terms at: coachella.com/key-terms.

Redemption Status: N/A

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Key to Coachella (Guest)

Your key to lifetime Coachella Guest festival passes and free access to future virtual events and adventures.

 
You’ll get the following “IRL Benefits”:

  • Lifetime Coachella Guest passes for two (2). Your choice of one (1) weekend per year. Guest passes entitle you to dedicated viewing areas at the Coachella, Outdoor, Sahara, Mojave, & Gobi stages, backstage compound access, guest golf cart transportation, and all VIP areas within the Festival grounds.
  • Two free merchandise items per year.
  • Invites to private events for key holders before and during the festival.
  • Ability to purchase up to two (2) additional Guest Festival Passes for one weekend each year.
  • This key grants free access to any virtual events Coachella produces.

This Key introduces a new category of NFTs that unlock lifetime benefits IRL and online. In order to redeem festival benefits each year, Coachella Key owners must verify their ownership here by April 1st. Keys will be locked for redemption from April 1st to April 30th. This NFT will also be required for festival entry and access.

 
See terms at: coachella.com/key-terms.

Redemption Status: N/A

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Key to Coachella (VIP)

Your key to lifetime Coachella VIP festival passes and free access to future virtual events and adventures.

 
You’ll get the following “IRL Benefits”:

  • Lifetime Coachella VIP passes for two (2). Your choice of one (1) weekend per year.
  • VIP Passes include a dedicated entrance, specialty food & drinks, air-conditioned restrooms, shaded seating areas and more.
  • Two free merchandise items per year.
  • Invites to private events for key holders before and during the festival.
  • Ability to purchase up to two (2) additional Guest Festival Passes for one weekend each year.
  • This key grants free access to any virtual events Coachella produces.

This Key introduces a new category of NFTs that unlock lifetime benefits IRL and online. In order to redeem festival benefits each year, Coachella Key owners must verify their ownership here by April 1st. Keys will be locked for redemption from April 1st to April 30th. This NFT will also be required for festival entry and access.

 
See terms at: coachella.com/key-terms.

Redemption Status: N/A

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Key to the Secret Party

Your key to lifetime Coachella Guest festival passes and your own private party in a secret location at the Coachella fields featuring a surprise host for you and your friends in 2022.

 
You’ll get the following “IRL Benefits”:

  • Lifetime Coachella Guest passes for two (2). Your choice of one (1) weekend per year. Guest passes entitle you to dedicated viewing areas at the Coachella, Outdoor, Sahara, Mojave, & Gobi stages, backstage compound access, guest golf cart transportation, and all VIP areas within the Festival grounds.
  • Invite up to 50 guests to your private 2 hour event during one weekend of the 2022 festival featuring a surprise guest host and an open bar. All party guests must have Festival Passes.
  • Two free merchandise items per year.
  • Invites to private events for key holders before and during the festival.
  • Ability to purchase up to two (2) additional Guest Festival Passes for one weekend each year.
  • This key grants free access to any virtual events Coachella produces.

This Key introduces a new category of NFTs that unlock lifetime benefits IRL and online. In order to redeem festival benefits each year, Coachella Key owners must verify their ownership here by April 1st. Keys will be locked for redemption from April 1st to April 30th. This NFT will also be required for festival entry and access.

 
See terms at: coachella.com/key-terms.

Redemption Status: N/A

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Key to the Sahara

Your key to lifetime Coachella Guest festival passes and the ability to see the show from the artist’s perspective on the Sahara stage.

 
You’ll get the following “IRL Benefits”:

  • Lifetime Coachella Guest passes for two (2). Your choice of one (1) weekend per year. Guest passes entitle you to dedicated viewing areas at the Coachella, Outdoor, Sahara, Mojave, & Gobi stages, backstage compound access, guest golf cart transportation, and all VIP areas within the Festival grounds.
  • Ability for two (2) people to go on-stage in the Sahara tent during one (1) performance in 2022.
  • Two free merchandise items per year.
  • Invites to private events for key holders before and during the festival.
  • Ability to purchase up to two (2) additional Guest Festival Passes for one weekend each year.
  • This key grants free access to any virtual events Coachella produces.

This Key introduces a new category of NFTs that unlock lifetime benefits IRL and online. In order to redeem festival benefits each year, Coachella Key owners must verify their ownership here by April 1st. Keys will be locked for redemption from April 1st to April 30th. This NFT will also be required for festival entry and access.

 
See terms at: coachella.com/key-terms.

Redemption Status: N/A

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Key to the Coachella Stage

Your key to lifetime Coachella Guest festival passes and a show from the best spot at the Coachella Stage.

 
You’ll get the following “IRL Benefits”:

  • Lifetime Coachella Guest passes for two (2). Your choice of one (1) weekend per year. Guest passes entitle you to dedicated viewing areas at the Coachella, Outdoor, Sahara, Mojave, & Gobi stages, backstage compound access, guest golf cart transportation, and all VIP areas within the Festival grounds.
  • Ability for two (2) people to view one (1) performance at the Coachella stage in 2022 from the Front of House, a viewing area front and center with the best sound & views around.
  • Two free merchandise items per year.
  • Invites to private events for key holders before and during the festival.
  • Ability to purchase up to two (2) additional Guest Festival Passes for one weekend each year.
  • This key grants free access to any virtual events Coachella produces.

This Key introduces a new category of NFTs that unlock lifetime benefits IRL and online. In order to redeem festival benefits each year, Coachella Key owners must verify their ownership here by April 1st. Keys will be locked for redemption from April 1st to April 30th. This NFT will also be required for festival entry and access.

 
See terms at: coachella.com/key-terms.

Redemption Status: N/A

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Key to the Producer Tour

Your key to lifetime Coachella Guest festival passes and a private inside look at Coachella to hear the stories that shaped the festival.

 
You’ll get the following “IRL Benefits”:

  • Lifetime Coachella Guest passes for two (2). Your choice of one (1) weekend per year. Guest passes entitle you to dedicated viewing areas at the Coachella, Outdoor, Sahara, Mojave, & Gobi stages, backstage compound access, guest golf cart transportation, and all VIP areas within the Festival grounds.
  • One hour long tour of the entire festival site with a Coachella producer for two (2) people in 2022.
  • Two free merchandise items per year.
  • Invites to private events for key holders before and during the festival.
  • Ability to purchase up to two (2) additional Guest Festival Passes for one weekend each year.
  • This key grants free access to any virtual events Coachella produces.

This Key introduces a new category of NFTs that unlock lifetime benefits IRL and online. In order to redeem festival benefits each year, Coachella Key owners must verify their ownership here by April 1st. Keys will be locked for redemption from April 1st to April 30th. This NFT will also be required for festival entry and access.

 
See terms at: coachella.com/key-terms.

Redemption Status: N/A

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Key to the Dinner in the Garden

Your keys to lifetime Coachella Guest festival passes and a meal in the Rose Garden in 2022. Enjoy a professionally cooked meal by one of Coachella's culinary artists for you and your friends.

 
You’ll get the following “IRL Benefits”:

  • Lifetime Coachella Guest passes for two (2). Your choice of one (1) weekend per year. Guest passes entitle you to dedicated viewing areas at the Coachella, Outdoor, Sahara, Mojave, & Gobi stages, backstage compound access, guest golf cart transportation, and all VIP areas within the Festival grounds.
  • Two (2) additional VIP Festival Passes for 2022.
  • A meal in the Rose Garden for you and three (3) other guests cooked by a professional chef on the day of your choosing in 2022.
  • Two free merchandise items per year.
  • Invites to private events for key holders before and during the festival.
  • Ability to purchase up to two (2) additional Guest Festival Passes for one weekend each year.
  • This key grants free access to any virtual events Coachella produces.

This Key introduces a new category of NFTs that unlock lifetime benefits IRL and online. In order to redeem festival benefits each year, Coachella Key owners must verify their ownership here by April 1st. Keys will be locked for redemption from April 1st to April 30th. This NFT will also be required for festival entry and access.

 
See terms at: coachella.com/key-terms.

Redemption Status: N/A

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Key to the VIP Compound

Your key to lifetime Coachella Guest festival passes and a fully stocked trailer in the VIP compound in 2022. Give your group a place to regroup, recharge, and have fun all weekend long.

 
You’ll get the following “IRL Benefits”:

  • Lifetime Coachella Guest passes for two (2). Your choice of one (1) weekend per year. Guest passes entitle you to dedicated viewing areas at the Coachella, Outdoor, Sahara, Mojave, & Gobi stages, backstage compound access, guest golf cart transportation, and all VIP areas within the Festival grounds.
  • Eight (8) additional Guest Festival Passes for Weekend 2, 2022.
  • Your own trailer in the VIP compound for you and nine (9) other friends during Weekend 2, 2022. Includes snacks, drinks, and more.
  • Two free merchandise items per year.
  • Invites to private events for key holders before and during the festival.
  • Ability to purchase up to two (2) additional Guest Festival Passes for one weekend each year.
  • This key grants free access to any virtual events Coachella produces.

This Key introduces a new category of NFTs that unlock lifetime benefits IRL and online. In order to redeem festival benefits each year, Coachella Key owners must verify their ownership here by April 1st. Keys will be locked for redemption from April 1st to April 30th. This NFT will also be required for festival entry and access.

 
See terms at: coachella.com/key-terms.

Redemption Status: N/A

Contact Support

For additional support, contact coachella@ftx.us

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